Support & Contact

Real human support available 24/7. We're here to help.

Phone Support

Available 24/7

(336) 555-1234

Email Support

Response within 24 hours

support@meridiantransit.com

Office Location

Greensboro, NC

Downtown Greensboro
North Carolina

Frequently Asked Questions

Quick answers to common questions

How do I book a ride?

Download the Meridian Transit app (coming soon) or call our dispatch line at (336) 555-1234. We're currently in pre-launch phase.

What areas do you serve?

We currently serve six zones in Greensboro: Downtown, UNCG/College Hill, NC A&T, West Greensboro, Airport Corridor, and South Greensboro.

Do you really not have surge pricing?

Correct. We never use surge pricing. Our rates are transparent and consistent, with only a $3 flat fee for late-night rides (10PM-2AM).

How many passengers can ride?

Passenger capacity depends on the driver's seating preference. If the driver allows front-seat seating, maximum 4 passengers. If back seat only, maximum 3 passengers. Please confirm before booking.

How do I become a driver?

Visit our Drive With Meridian page to submit an application. All drivers must pass a background check and complete an in-person interview.

What payment methods do you accept?

We accept all major credit cards, debit cards, and digital payment methods through our app. Cash is not accepted.

Can I schedule rides in advance?

Yes, scheduled rides are available for airport transfers, corporate accounts, and special events. Contact us for details.

What is your cancellation policy?

Free cancellation within 2 minutes of booking. $5 fee if driver is en route. $8 fee after driver arrives and waits.

Do you offer corporate accounts?

Yes, we offer business accounts with centralized billing, reporting, and volume discounts. Visit our Corporate & Events page for details.

What if my group is larger than 4 passengers?

If your party exceeds the vehicle's allowed seating capacity, please request an additional vehicle to accommodate your group safely.

Send Us a Message

Can't find what you're looking for? Contact us directly.

Emergency Support

If you're experiencing an emergency during a ride, use the in-app emergency button or call 911 immediately.

For urgent non-emergency support, call our 24/7 hotline:

(336) 555-1234
Talk with Us