Safety & Standards
Professional standards enforced at every level. No compromises on safety.
Our Safety Framework
Multi-layered approach to rider and driver safety
Background Checks
- National criminal database search
- County court records review
- Sex offender registry check
- Motor vehicle records review
- Annual re-screening required
Driver Screening
- In-person interview required
- Professional reference verification
- Driving skills assessment
- Customer service evaluation
- Professional conduct training
Vehicle Inspections
- 19-point safety inspection
- Brake and tire condition check
- Interior cleanliness standards
- Exterior condition requirements
- Bi-annual re-inspection
Rating Enforcement
- Minimum 4.7 rating required
- Performance review at 4.5-4.7
- Immediate suspension below 4.5
- Rider feedback monitoring
- Continuous quality improvement
Conduct Standards
- Professional appearance required
- Zero tolerance for harassment
- No drugs or alcohol policy
- Respectful communication standards
- Code of conduct enforcement
Performance Monitoring
- Real-time ride tracking
- Driver behavior analytics
- Incident reporting system
- Quality assurance reviews
- Continuous improvement program
Passenger Capacity Policy
Passenger capacity may vary by vehicle. Some drivers allow front-seat seating; others do not.
- If driver allows front-seat seating: Maximum 4 passengers
- If driver does NOT allow front-seat seating: Maximum 3 passengers (back seat only)
Driver Control: Drivers can set their seating preference in the driver settings.
Rider Instruction: Please confirm passenger count before booking. If your party exceeds the vehicle's allowed seating, request an additional vehicle.
Rider Safety Features
Built-in protections for every ride
Share Your Ride
Share real-time trip details with trusted contacts. They can track your route and estimated arrival time.
24/7 Support
Real human support available around the clock. Emergency assistance button in-app for immediate help.
Driver Verification
Verify driver photo, name, vehicle make, model, and license plate before entering the vehicle.
GPS Tracking
Every ride is tracked with GPS. Route deviations trigger automatic alerts to our operations team.
Insurance Coverage
Comprehensive insurance protection for every ride
Liability Coverage
Uninsured Motorist
Contingent Collision
Incident Response Protocol
Immediate action when issues arise
Report
In-app emergency button or 24/7 support line
Immediate Response
Operations team alerted instantly
Investigation
Full review of incident details
Action
Appropriate measures taken immediately